Frequently Asked Questions
Shipping Policy
Given the nature of our products, shipping is billed separately and online orders WILL NOT BE FULFILLED until final payment has been received, see below for instructions. When your order ships we will send you a notification email with tracking number.
IMPORTANT: Once you receive your ORDER CONFIRMATION email, call +1(800)486-8168 to discuss your available shipping options and provide final payment information.
FREIGHT SHIPPING
Ohio Fire Shield, Ltd. contracts with trusted 3rd party shippers to deliver products nationwide. While we utilize freight shipping services, delivery is not directly controlled by Ohio Fire Shield, Ltd.
Therefore, all customers are asked to CAREFULLY inspect their products when they arrive upon delivery, PRIOR to signing the shipping documents provided. This responsibility of inspection is the sole responsibility of the customer and is an indication that the items ordered did, in fact, arrive without any damage during shipping.
What is your Refund/return policy?
During this time, we are not currently accepting returns. However, if a product/order was damaged during delivery, please call +1(216)831-0013.
Still have questions?
Whether you have a specific question or aren’t quite sure exactly what to get, we’re here for you.
We’re committed to helping you quickly resolve and avoid any type of spill that comes your way. Our knowledgeable and expert staff is always available to answer questions and help you find the best solution, whatever your particular spill circumstances may be.
Call +1(800)486-8168 Cell 216-233-6473 or send us an email, Randy@ohiofireshield.com